How does the included device work?+
Each license includes exactly one REKORD Go. Add a license and you get another
device with it. Digital capture (Meet, Teams, Zoom) is included on every plan
alongside the hardware.
What if a device is lost or broken?+
A replacement does not come with the license. Buy a REKORD Go for
€189. Defects in materials and workmanship are covered
under the hardware warranty in the
terms.
Do I keep the devices if I cancel?+
No. Devices are leased with the subscription, not sold. If the subscription ends,
you return the hardware. Unreturned devices are charged at the replacement price:
€189 for a Go.
Can I pay monthly?+
No. Plans are annual only. The included hardware is part of that yearly
commitment: one device per license, for the term of the subscription.
What counts as a license?+
A license is one seat on REKORD Platform: a person with a Go. It covers capture,
memory, and the device assigned to that seat. The minimum order is
3 licenses.
Can we host REKORD ourselves?+
Professional runs on REKORD Cloud in Paris and Frankfurt. Private cloud,
customer-tenant, and on-premise (including air-gapped) deployments are on
Enterprise. See the
security overview and the
DPA.