These terms govern use of the REKORD website and conversations about the REKORD product. They are written for organisations, not for consumer checkout. A binding sale happens only on a signed order form.
The parties
These terms are between you (the organisation placing an order or using the site) and REKORD, Brussels, Belgium. Questions: [email protected].
The product
REKORD is physical-context infrastructure: REKORD Go and REKORD Platform. Devices record audio to encrypted on-device storage. The platform understands that audio under your policy and can route the resulting context into systems you already run. You choose where the software runs: REKORD Cloud in the EU, your own cloud tenant, or on-premise.
Early access
A note sent through the website is a request to talk, not an order. It becomes a binding contract only when we confirm terms in writing and you accept an order form or invoice. Until then, either party can stop the conversation. There is no checkout on this site. Public list prices are on the pricing page; a signed order form sets the price that applies to you.
What a contract covers
Hardware, software, support and residency are set on the order form for that organisation. Moving from REKORD Cloud to your own cloud later is treated as a deployment change, not a new product. Self-hosted and on-premise deployments are licensed to the organisation, not sold as consumer minutes.
Your responsibilities
You are responsible for how the device is used in your organisation. That includes telling people in the room that a recording is taking place, collecting any consent your local law requires, and setting retention and access rules that match your policies.
You must not use REKORD to record in secret where the law requires notice, to capture content you have no right to process, or to attempt to reverse-engineer models, firmware or the API beyond what the documentation allows for interoperability.
Our responsibilities
We will deliver devices that match the published specifications, keep REKORD Cloud available with commercially reasonable care, and process customer content only on documented instructions. We do not train models on your recordings. Security measures are described in the security overview and the DPA.
The website and the talk-to-us form are provided as-is. We do not warrant that a static marketing site will be uninterrupted.
Intellectual property
REKORD owns the product design, firmware, software, models we supply, and the REKORD name and wordmark. You keep ownership of your recordings, transcripts, summaries and any vocabulary you add. We grant you a non-exclusive licence to use the software for your internal business purposes for the term of your subscription or on-premise licence.
Hardware on a subscription
Each paid license includes one REKORD Go for the term of the subscription. Devices remain REKORD property. They are leased with the subscription, not sold. If the subscription ends, you return the devices. Unreturned, lost or damaged devices are charged at the published replacement price: €189 for a REKORD Go. A replacement does not add a license.
Warranty and returns
Hardware carries a two-year warranty against defects in materials and workmanship from the date of delivery, under Belgian law. Contact [email protected] for a replacement or repair. Software is provided under a service level we will attach to the order form for paying customers. Pre-launch, there is no production SLA yet.
Limitation of liability
Neither party is liable for indirect or consequential loss, lost profits, or lost data, except where Belgian law does not allow that limit (including death, personal injury, or fraud). Our aggregate liability for a hardware order is limited to the amount you paid for the affected units. Our aggregate liability for the software service in a contract year is limited to the fees paid for that service in that year.
Termination
You can stop using REKORD Cloud and export everything in one call. On-premise licences continue for the paid term. We can suspend an account that presents a security risk or that is used in breach of these terms, after notice where giving notice is reasonably possible.
Governing law
These terms are governed by Belgian law. The courts of Brussels have exclusive jurisdiction, except that we may seek injunctive relief in any court for misuse of intellectual property or confidential information.
Changes
We may update these terms for the website at any time by posting a new version here. Changes to a signed customer contract require a written amendment.